Return and Refund Policy

Store Name: Genvora Shop
Contact Email: Genvorashop@gmail.com

At Genvora Shop, we want you to have a positive shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Returns and Change-of-Mind Policy

You may request a return within 7 days of delivery, where the product and circumstances are eligible under this policy and applicable law.

No Return or Refund for Change of Mind: We do not accept returns or offer refunds solely because a customer changes their mind, no longer needs the product, orders the wrong product, or finds the product unsuitable for personal preferences, provided the product matches its listing and description and is otherwise compliant with applicable law.

This restriction does not apply where a return, replacement, refund, or other remedy is required under applicable consumer protection laws.

For eligible returns, the product must generally be unused and in its original condition, with original packaging, accessories, tags, and invoice, where applicable.

Products damaged after delivery due to misuse or returned without required accessories may not qualify for a return, except where required by applicable law.

2. Damaged, Defective, Incorrect Products, or Missing Parts

If you receive a wrong, damaged, defective product, or a product with missing parts or accessories, please contact us at Genvorashop@gmail.com within 24 hours of delivery.

To help us verify the issue, please provide:

• Your order number.

• Clear photographs of the product, packaging, shipping label, and any visible damage or missing parts.

• An unboxing video showing the original package being opened and the product received, if available.

Our team will review the information and notify you of the available resolution.

3. Replacement Policy

Where a product is confirmed to be wrong, damaged, or defective, we may offer a replacement, subject to availability and applicable law.

For missing parts or accessories, we may arrange to provide the missing items or offer another appropriate remedy, depending on the circumstances.

If a replacement or the proposed resolution is unavailable or unsuitable, we will consider the appropriate remedy, including a refund where applicable or required by law.

4. Product Inspection and Approval

Products returned because of reported damage, defects, incorrect items, or missing parts may be inspected by our team.

If the inspection confirms the reported issue, we will determine the appropriate resolution under this policy and applicable law.

If the reported issue cannot be verified during inspection, the request may be declined based on the inspection findings. We will inform the customer of the outcome.

This inspection process does not limit any consumer rights or remedies available under applicable law.

5. Refunds

Refunds will be considered for eligible cases after reviewing the request and, where applicable, inspecting the returned product.

If a refund is approved, it will generally be issued to the original payment method wherever possible. Processing times may vary depending on the bank or payment provider.

Shipping charges, if any, will be handled according to the circumstances and applicable law.

Important: The change-of-mind no-refund rule does not override a customer's legal entitlement to a refund or another remedy.

6. Exchanges

Exchanges are subject to product availability, verification, and applicable law. Please contact us before sending any product back.

7. Order Cancellations

Please submit cancellation requests as soon as possible. Orders that have already been dispatched may not be eligible for cancellation, except where required by applicable law.

8. How to Request a Return, Replacement, or Refund

Email Genvorashop@gmail.com with the following details:

• Your full name.

• Order number.

• Product name.

• Reason for the request.

• Clear photographs of the product and packaging.

• Unboxing video, if available.

Please wait for our instructions before shipping any product back.

9. Contact Us

Genvora Shop
Email: Genvorashop@gmail.com

This policy is subject to applicable consumer protection laws in India. Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted.