Terms of Service

Effective Date: 11 October 2026

Welcome to Genvora Shop. By visiting our website or purchasing products from us, you agree to these Terms of Service.

1. General Terms

Genvora Shop operates an online store offering general and mixed-category products to customers in India.

You must use this website lawfully and provide accurate information when placing orders.

2. Products and Availability

We make reasonable efforts to display accurate product descriptions, images, prices, and availability. Colours and appearance may vary depending on screen settings.

Products are subject to availability. If an item becomes unavailable after an order is placed, we will contact you regarding cancellation and any applicable refund.

3. Pricing and Payment

Prices are displayed in the currency indicated on the website, generally Indian Rupees (INR).

Applicable taxes, delivery charges, and other fees will be shown at checkout where required. Orders may be subject to payment verification and confirmation.

If a pricing or listing error occurs, we will contact the customer and handle the order in accordance with applicable law.

4. Orders and Cancellations

Please review your order details before completing payment.

Cancellation requests should be submitted as soon as possible. Orders already dispatched may have limited cancellation options, subject to our Return and Refund Policy and applicable law.

If we cannot fulfil an order, we will notify you and arrange any refund due.

5. Shipping and Delivery

We currently offer shipping to serviceable destinations within India.

Delivery estimates are indicative and may vary due to courier operations, weather, public holidays, and other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for additional information.

6. Returns and Refunds

Returns, refunds, exchanges, and cancellation requests are handled according to our Return and Refund Policy and applicable consumer protection laws.

7. Website Use

You must not use the website for fraud, unlawful activities, unauthorized access, or activities that interfere with its operation.

We may restrict access where reasonably necessary and permitted by law.

8. Intellectual Property

Website text, original graphics, branding, and other content may be protected by intellectual property laws. You may not reproduce or commercially use protected material without appropriate permission.

Third-party trademarks and product names remain the property of their respective owners.

9. Third-Party Services

Payments, shipping, analytics, and other services may be provided by third parties. Their services may be subject to their own terms and policies.

10. Liability

Nothing in these Terms excludes or restricts liability or consumer rights that cannot legally be excluded or restricted.

To the extent permitted by law, we are not responsible for indirect losses arising from circumstances beyond our reasonable control.

11. Changes to These Terms

We may update these terms from time to time. Revised terms will be published on this page with an updated effective date.

12. Governing Law

These terms are governed by the laws of India, subject to applicable consumer protection requirements and the jurisdiction of competent courts.

13. Contact Information

Genvora Shop
Kolhapur, Maharashtra, India
Email: Genvorashop@gmail.com